Return Policy
If you are not 100% satisfied with your purchase, please contact us at hello@franklinave.space
Returns: You can return a product for up to 7 days from the date you purchased it.*
It is within our sole discretion as to whether to accept returns of merchandise. All made-on-demand and custom items (including artwork, artist collaborations, and furniture) are final sale. Items returned without our prior authorization will be refused. Items shipped directly from a vendor may be subject to a restocking fee. Please reach out to hello@franklinave.space to arrange a return.
We allow for client-elected returns within 7 days of receipt should you wish to return an item for any reason aside from damage or defect. Returned items must be in their original condition and packaging. Customers are responsible for shipping charges incurred when returning a product. Additionally, we strongly suggest insuring all return shipments as credit for authorized returns will not be issued if product arrives damaged due to poor packaging. All credits for client-elected returns will be credit-on-account. We do not refund original shipping charges. To begin the return process, please email us immediately.
Damages: If the return is a shipping error on our part, or the result of a manufacturing defect, we will replace the item at no additional cost to you.
Exchanges: We do not offer exchanges at this time unless an item has arrived with damage.
Furniture: Furniture returns vary by vendor and typically require return shipping to be paid for (% of cost) and a restocking fee. We will reach out to you with terms prior to delivery or email us prior to purchase with any questions.
Please ensure to measure properly prior to placing any orders. If you have any questions regarding the product’s size and delivery methods, please email hello@franklinave.space . We also offer interior design services to assist with space planning prior to purchasing to ensure fit. Orders that are cancelled or refused at delivery due to sizing issues are subject to a 25% re-stocking fee.
Rugs: Variation and imperfection in weave, fiber size, color, and overall rug size (up to 2-3" in length and width) are normal characteristics and are not considered a manufacturing defect.
Color Note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other feature are provided by the manufacturer; franklinave.space assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
*Purchases on Postmates or UberEats are all FINAL SALE.
TO OUR CLIENTS WHO USE RECEIVERS:
Please be sure your receiver is made aware of our claim guidelines. Taking the following steps is imperative as it allows us to better serve you.
Do Not Refuse Shipments
Do not refuse shipments even if damage is suspected, as this will delay the claim process.
Open And Inspect
Note any visible damage on the driver’s delivery receipt at the time of signing for the shipment. If damage is not noted, the claim will be denied. Please do not note “subject to inspection” on the delivery receipt as this is an invalid notation.
Take Photographs
Please take clear photos of the damage AND of the packaging. We will not be able to process your repair or replacement without this information.
Report Damages Within 5 Business Days
Claim information can be sent to assist@lemieuxetcie.com Please note that claims will not be accepted after 5 business days.
Keep All Packaging
Keep all boxes and packaging material (inner and outer) until your claim is resolved. franklinAve.space will not be held liable for any repackaging fees that will incur due to original packaging being disposed of.
Feel free to contact us with any questions, we are happy to help!